Where is Jefferson Valley Industrial Park? 

Do you clean chimneys? 

How often should I clean my chimney? 

Where can I buy wood?  What is a fair price? 

What is seasoned wood? 

What is the best kind of wood to burn? 

What is a flute? 

What is the LP? 

Why does my fireplace smoke? 

Can I tap into my fireplace flue and have a stove in another location share the flue? 

What is your policy on special (custom) orders? 

How do I order a stove and installation? 

What does a site visit include? 

Do you have a salesperson who comes out to the house? 

Where is Jefferson Valley Industrial Park? 
The industrial park is located on Route 6, ~2 miles east of the Taconic Parkway or ~1.5 miles west of Route 118. Click here to see us on the map.

Do you clean chimneys? 
Please call Fire Glow (914-248-7775) for a list of chimney sweeps in the area.  These sweeps have been doing business with Fire Glow for over 20 years!

How often should I clean my chimney? 
The frequency of chimney cleanings depend upon the type of appliance (fireplace, stove, furnace, etc.), the frequency you use the appliance, and the type of fuel you are using.  As a general rule, you should clean your chimney at least once a year. 

Of course there are exceptions.  A wood stove or insert being used for alternative heat should be inspected frequently during the heating season.  Depending on the type of wood and how you are burning, the chimney may need to be cleaned 2 or more times during the heating season. 

A fireplace which is burned weekends, during the heating season, should be inspected and may only have to be cleaned once at the end of the season. 

Note:  inspection is looking thru your flue for obstructions and cleanliness.  Creosote build up coats the wall of the flue and starts to restrict the air flow up it.  As the creosote builds up, the likelihood of a chimney fire increases.  Protect your investment and clean your chimney--creosote is the fuel for chimney fires!

Where can I buy wood?  What is a fair price? 
Please call (914-248-7775) for a list of wood suppliers in the area.  Costs vary during the year.  A full cord of wood ranges from $135 to $225.  Cost depends on how the wood is received (i.e. dumped in driveway, stacked in your log rack) and how long the wood has been seasoned.

What is seasoned wood? 
Cut wood that has been allowed to air dry for 1.5 - 2 years.  Ideally, the wood you cut today will be ready to burn in about 2 years.

What is the best kind of wood to burn? 
Hardwood (i.e. oak, ash, maple) burns the slowest and cleanliest--best for long burns.  Softwood (i.e. pine) burns quickly and dirty--not recommended for burning.

What is a flute? 
A flute is a common misnomer for a flue.   A flue, or chimney, is the passage for smoke to pass from your appliance (fireplace, stove, etc.) to the outside.  Some people have also mistakenly called a damper blade a flue.  The damper is the metal plate in the chimney that needs to be manually opened when burning and closed when all the ashes of the fire have gone out.

What is the LP? 
Liquid propane (LP) is what is delivered to the house and stored in a tank.  Natural gas is delivered to the house thru pipes in the street.

Why does my fireplace smoke? 
Simple question but very difficult to answer.  If you google that question, you would get thousands of sites to visit that have numerous answers.  Each house is different as well as each situation.  What it all boils down to is why your house acts as a better chimney than the chimney does. 

Sometimes it smokes because the opening of the fireplace is too big for the flue size. Corrected by adding a smoke guard to the top of the fireplace opening. 

Or, the height of the chimney is too short.  Easily corrected by making the chimney taller. 

How about that kitchen renovation with the new cooking range with exhaust fan?  The fan’s cfm (volume of air it moves) may be moving too much air and the easiest source for the house to supply air to the new exhaust fan is from the fireplace.  The same could be said of the new bathroom fan, the dryer, and furnace regardless of the location in the house. 

Your external environment may contribute to the problem.--wind, trees, etc.  Each situation needs to be studied individually. 

Sometimes opening a window or door a crack somewhere in the house may relieve enough pressure so the chimney may work properly.

Your chimney may only need to be preheated prior to starting a fire.  A hair dryer or lighted newspaper torch held near the open damper for several minutes will warm the chimney to help induce a draft up the flue. 

An exhaust fan attached to the top of the chimney may also work.  As you can see, we don’t have a simple sure-fire solution to this common problem.

Can I tap into my fireplace flue and have a stove in another location share the flue? 
One combustible unit is allowed per flue.  The fireplace would have its own flue and the stove would have its own flue.  If the stove is going into the fireplace, the stove can utilize that flue.  The furnace and hot water heater are the only 2 combustible units that are allowed to share one flue.

What is your policy on special (custom) orders? 
A special or custom order is an order for something that Fire Glow does not stock.  Fire Glow requires a 50% deposit before ordering and the staff talks with the customer at length before taking the deposit.  These items are non-returnable!

How do I order a stove and installation? 
You finally finished your research and picked the appliance you have to have!  A 50% deposit is required to proceed to the next stage of the sale.  At time of deposit, we create an estimate of materials and labor for project, schedule a site visit (if needed), and install date (if appliance is in stock).  If a site visit is required and it is determined that the project is unable to proceed, your deposit is refundable.

What does a site visit include? 
Fire Glow’s subcontractor goes to your site with the papers describing what you want.  The subcontractor verifies that the install can occur and what needs to be done for completion.  When he returns to Fire Glow, we review the paperwork and contact you.  Our subcontractor is not a sales person but the means for you to get what you want safely, both during the installation and your enjoyment of a working appliance.

Do you have a salesperson who comes out to the house? 
Fire Glow has a 2500 sq.ft. showroom with many items on display.  Our sales staff is located at the store!  Our subcontractor who does site visits is not a sales person but a contractor who is very informative about the installation and operation of the appliances.


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